FAQ

Who are we?

The National Shrine of Saint Jude, Apostle and Martyr, is served by the Carmelite friars at Faversham, in the southern English county of Kent. It was founded in 1955.

Since then thousands of pilgrims have come to Faversham from all over the world to visit and pray at our little shrine to Saint Jude. It is not a large building, but it has become sacred with the prayers of the many pilgrims who have come here, and who tell movingly of their encounters with God and with one another.

We hope that this shop can help us in the spreading of the Gospel and will provide a sense of connectedness with the Shrine. Our shop includes a number of religious gifts and souvenirs connected to Saint Jude, but also to other important national saints and Carmelite saints.

We are part of the Carmelite Charitable Trust - Registered Charity Number 1061342. All proceeds from this shop go towards the Shrine and the work of the Carmelites in Britain and worldwide.

Currency

On the top right corner of our on-line shop, currency can be changed to USD or EUR, if you would rather pay in those currencies. The exchange rate is updated on a daily basis from the European Central Bank.

Payment

We would recommend that all our customers try and use PayPal. You don't need a PayPal account and you can simply use your credit/debit card when you use this option. PayPal is secure and flexible - and provides an extra receipt on purchase. 

Or, alternatively, payment can be made by cheque, postal order, debit/credit card (not via PayPal).

Notice that if you pay cheque or postal order, your order will take longer to send whilst we wait for receipt of cheque/postal order. We will have your order ready to send as soon as payment is received in the post.

Alternatively, you can call 01795 539214 to pay by debit or credit card (not via PayPal). The Shrine Office is open from 9am - 5pm, Monday - Friday.

Discount Code

If you have received a discount code from the Shrine Office, please use this on checkout in the "Discount Code" section on the left hand side of the page.

Post and packing costs

View here

How our site works

Search our website adding the products you wish to buy to the shopping cart by clicking 'Add to cart’. When you have selected all the items you wish to purchase from us proceed to the checkout and complete your order with our easy to use secure step by step checkout system. You have the option to shop as a guest or to create an account with us which provides a way for you to track your order in addition to other features.

Or, alternatively, please order over the phone where our Shrine Office team will be happy to help. With their in-depth knowledge of our shrine shop they can answer your questions and advise on products and stock as well as organising your order. They can also take card payments over the phone. The Shrine Office is open from 9am - 5pm, Monday - Friday.

Call us on 01795 539 214, or email us on shop@stjudeshrine.co.uk

Or, feel free to post your order to: Carmelite Friars, P.O. Box 140, Kent, ME20 7SJ

Returns

Please view details, here.