Shipping & returns

SHIPPING

Once you have chosen all your items, postal costs will be added to the final price. All items are sent on the day of purchase (except weekends).

RETURNS

Products may be returned to us if:

The return is within 30 days of the original purchase date and is in a perfect and unused condition. 

There is an agreement between the Carmelite Charitable Trust and the customer to take the product(s) on approval. Products again may be returned within 30 days of the original purchase date in perfect condition where the customer pays postage to and from their address.

Returns Address:
Returns, Carmelite Friars, P.O. Box 140, Kent, ME20 7SJ

Please include the following within your returns package:
An order and/or donor account number (or name and address) that pertains to the goods being returned and a note explaining the reasons for returning the goods.

You must ensure that the goods are packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we may charge you for the reduction in value or refuse any refund and charge you for the return of the goods.